Terms & Conditions

These Terms of Use apply to the Akkooo website, the Akkooo mobile applications, and any other website or application operated by Akkooo, now or in the future (together, the “Platform”). They govern your access to and use of the Platform, its content and the services available through it (the “Services”). Please read them carefully before using the Platform.

By using the Platform and Services, you (the “User”) agree to these Terms of Use and to the guidelines and rules referred to in them, including the Privacy Policy referred to in Section 1.14. When you create an account, you will be asked to confirm your agreement. You may use the Platform and Services only in compliance with applicable laws and these Terms of Use. If you do not agree, do not create an account or use the Services.

Akkooo may amend these Terms of Use from time to time, at its sole discretion. We will publish the amended Terms of Use on the Platform. Please review these Terms of Use periodically. Continuing to use the Platform and Services after an amendment means you accept the amended Terms of Use. If you do not agree to an amendment, please stop using the Platform and Services.

1.1.1 The Platform and its content are designed, operated and managed by Akkooo.

1.1.2 Purchases made by customers on the Platform are processed by Akkooo.

1.2.1 The Services are not intended for persons under eighteen (18), or under the age of majority in their country if that is higher. If you are below that age, please do not create an account or use the Services. If we learn that you are below that age, or that you provided a false age, we will immediately close your account and stop providing the Services.

1.3.1 You may create an account to use the Services when they are made available on the Platform.

1.3.2 When creating an account, you must provide true and accurate information. If your information changes, you agree to update it promptly so that you receive our messages and we do not mistakenly contact someone else.

1.3.3 You agree to notify us immediately if you suspect unauthorized use of your account or that your login details have been compromised. You are responsible for all activity on your account and for keeping your login details secure.

1.3.4 Without prejudice to other measures available under applicable law and these Terms of Use, if you fail to comply with your obligations, Akkooo may, at its discretion, close or block your account and/or refuse, restrict, suspend or terminate your access to the Platform and Services.

1.4.1 Your account becomes active once the registration process is successfully completed.

1.4.2 These Terms of Use, including any published amendments, remain in force for as long as you use the Platform and Services.

1.4.3 You may close your account at any time, without giving a reason.

1.4.4 Akkooo may close or suspend your account at any time if you materially breach these Terms of Use, without prejudice to other remedies available under applicable law. Where possible, Akkooo will notify you by in-app notification, SMS or email.

1.5.1 Some parts of the Services are provided through electronic communication channels, such as in-app notifications, text messages, email and telephone.

1.5.2 You agree that we may contact you about the Services through these channels. You acknowledge that your mobile network provider may charge you for using mobile services, and that you are responsible for those charges.

1.6.1 “Material” means all content on the Platform, including its software and design; the format, structure and organization of its content; and all data, information, text, images, illustrations, videos, music, audio, designs, logos, trademarks and trade dress made available through it.

1.6.2 The Akkooo name and logo, the Platform’s domain names, the design of the Platform, and the content Akkooo creates for them are owned by Akkooo and protected by intellectual property law. All rights are reserved.

1.6.3 Brand names, trademarks, logos, product images and product descriptions of third-party stores shown on the Platform belong to their respective owners. Akkooo does not own them. They are shown only to identify the products you can order through Akkooo, and showing them does not mean that Akkooo is affiliated with, sponsored by or endorsed by those brands.

1.6.4 The Platform is for private, personal and non-commercial use.

1.6.5 Except for your own personal and non-commercial use, you may not copy, publish, disclose, transmit, republish, distribute, display, modify, create derivative works from, sell or otherwise exploit the Platform, any Material or related software, in whole or in part, in any form or for any purpose. Downloading or copying Material does not transfer any intellectual property or other rights in it to you.

1.7.1 You acknowledge and agree that any proposals, projects, ideas, concepts, images, posts, or other content or material, excluding personal information, that you disclose or send to Akkooo through the Platform or by other means (the “Submitted Material”) is not confidential. By submitting it, you grant Akkooo a non-exclusive, worldwide, royalty-free right to copy, publish, disclose, distribute or otherwise use it, in whole or in part, for as long as the rights in it last, including for advertising, promotion or product development.

1.7.2 Akkooo is not required, now or in the future, to: (1) keep Submitted Material confidential; (2) pay compensation for its use or in connection with it; or (3) respond to or acknowledge its receipt.

1.7.3 You represent and warrant that Submitted Material does not infringe any third-party rights arising under law or contract, including copyright, trademarks, patents, trade secrets, confidentiality, or other proprietary or personal rights.

1.7.4 By submitting Submitted Material, you acknowledge Akkooo’s right, but not obligation, to copy, reproduce, publish, disclose, distribute or use it or any part of it in any manner and for any purpose, including advertising, promotion, product development and other commercial purposes, without giving you or any third party a right to compensation. You are fully responsible for its content.

1.7.5 Akkooo reserves the right to reject or delete Submitted Material for any reason or no reason, including Submitted Material it considers contrary to these Terms of Use, offensive, unlawful, infringing the rights of any person or entity, or harmful or threatening to their safety.

1.8.1 The Platform may contain links to other websites. Akkooo does not supervise those websites and accepts no responsibility for access to third-party websites or their content.

1.8.2 Links to other websites and references to third-party information, products and services connected with the Platform do not constitute, and must not be interpreted as, Akkooo’s endorsement of them. Questions or comments about those websites must be directed to their operators.

1.8.3 You may share links to Products and pages on the Platform. You may not frame the Platform, or any part of it or of the Material, within another website or application without Akkooo’s prior written permission.

1.9.1 Except as expressly provided in Part 2, and to the fullest extent permitted by law, the Platform, its content and Services are provided “as is” and “as available”. Akkooo makes no warranties or guarantees concerning them, including that they will always be available without interruption or operational errors, free from malicious software such as viruses, harmful bugs or malware, or suitable for any particular purpose. Akkooo expressly disclaims such warranties.

1.10.1 Akkooo seeks to ensure that information available through the Platform is accurate and up to date. However, Akkooo cannot guarantee that it is free from errors or omissions, makes no warranty and accepts no responsibility for that information. Akkooo reserves the right to update or correct Platform content at any time, without notice or liability.

1.11.1 Some countries do not permit all or some of the following limitations or exclusions of liability. Where applicable law requires, this section may not apply to you.

1.11.2 Except for Akkooo’s obligations under Part 2, you are responsible for evaluating the information and content obtained through the Platform. You assume all risks associated with its use and full responsibility for malfunctions, loss of data and the costs of servicing and maintaining the hardware or software you use to access it.

1.11.3 Except for Akkooo’s obligations under Part 2, and to the fullest extent permitted by applicable law, you undertake not to hold us, our licensors, service providers, agents, employees or directors liable in any way for potential damage, including direct, indirect, special, incidental or consequential damage, loss or costs arising from or relating to the Platform, its Services or content, any linked website, use of or inability to use them, or any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line failure or system error, even if advised of the possibility of such damage, loss or costs.

1.11.4 Nothing in these Terms & Conditions excludes or limits: (1) our liability for death or personal injury resulting from our negligence; (2) our liability for fraud, fraudulent misrepresentation or gross negligence; or (3) any liability that cannot be excluded or limited under applicable law.

1.12.1 Where permitted by applicable law, you agree to indemnify and hold harmless Akkooo, its affiliated companies and branches, employees, agents and partners against any third-party loss, liability, claim or demand, including reasonable legal fees, arising from: your use of the Platform and Services in breach of these Terms of Use; any breach of your representations and warranties; or Submitted Material you send through the Services that exposes us to third-party liability.

1.13.1 These Terms & Conditions, and any non-contractual obligations arising from or relating to them, are governed by and interpreted under Iraqi law, without regard to its conflict-of-laws rules, unless mandatory law in your place of residence provides otherwise.

1.14.1 Before uploading or submitting personal data on the Platform, please read our Privacy Policy, which is published on the Platform. Unless applicable data protection law provides otherwise, by uploading or submitting personal data you agree to be bound by the Privacy Policy.

2.1.1 These General Terms of Sale (the “General Terms”) apply to all products ordered through the Platform (the “Product” or “Products”).

2.1.2 Products are sold under these General Terms only to customers (the “Customers” or “Customer”) who are natural persons aged 18 or over acting for personal purposes outside their trade, business, craft or profession. By placing an order on the Platform, Customers agree and undertake that the purchase is not part of any transaction or dealing with entities or persons subject to United Nations, United States or European Union sanctions, or located in a country subject to comprehensive sanctions.

2.1.3 These Terms & Conditions are published in Arabic and English. If the two versions differ, the Arabic version prevails.

2.1.4 Customers must read these General Terms carefully. They are available on the Platform for Customers to review, save and retrieve, and they constitute an agreement between Akkooo and Customers. By creating an account, ordering a Product or using other Services, the Customer agrees to these General Terms. Akkooo retains order records for the period required by applicable law.

2.2.1 The seller is Alikhtisar Alsareea for General Trading, trading as Akkooo, Al-Tanki Street 611, Al-Andalus, Al-Mansour, Baghdad 10015, Iraq (“Akkooo”).

2.3.1 Information about Products, their item numbers and prices is available on the Platform.

2.3.2 Products on the Platform come from third-party stores and brands, and Akkooo buys them from those stores to fulfil the Customer’s order. Product images are provided by those stores and may not exactly match the Product’s actual appearance. Customers should rely on the descriptions and characteristics stated on the Platform.

2.3.3 Akkooo may limit the quantity or type of Products available at any time. Styles, forms and colors described on the Platform may change without notice. During purchasing, the Customer receives an automatic response if an order cannot proceed because a requested Product is unavailable. Akkooo is not liable for unavailability before the contract is concluded.

2.3.4 Akkooo is not liable for errors caused by failure of the Customer’s connection to the Platform.

2.4.1 The total shown at checkout is in Iraqi dinars and includes all applicable customs duties and taxes. No additional customs or tax charges are collected on delivery. Delivery costs and optional services, such as insurance or faster shipping, are shown separately in the order.

2.5.1 The essential characteristics and price of each Product are displayed on the Platform. This information does not constitute an offer by Akkooo.

2.5.2 Before placing an order, the Customer must carefully read the information given during purchasing, including any delivery charges, the Privacy Policy and these General Terms.

2.5.3 To buy a Product, the Customer must:

1. Add the Product to the Shopping Cart using the “Add to cart” button;
2. Review the order;
3. Select a payment method; and
4. Place the order through the Platform.

By placing the order, the Customer accepts these General Terms.

2.5.4 Placing an order constitutes an offer to purchase the specified Products under these General Terms and is binding on the Customer. It also entails an obligation to pay the price of the ordered Products.

2.5.5 Before placing the order, the Customer may check and correct any errors in it using the Shopping Cart, for example by adding or removing Products or changing quantities.

2.5.6 Akkooo retains orders and related Customer data for the period prescribed by applicable law, in accordance with the Privacy Policy.

2.5.7 Akkooo may reject an order at any time before it buys the Products from the supplier, in which case any amount paid is refunded in full in accordance with Section 2.13. Reasons may include:

• Product unavailability, without prejudice to Section 2.3.3;
• Reported or suspected fraudulent or unlawful activity, including purchases suspected to be for commercial purposes; or
• Failure to fulfil obligations under a previous contract with Akkooo.

2.5.8 The contract is concluded when the Customer receives Akkooo’s acceptance of the order (the “Order Confirmation”). Acceptance or rejection is sent by in-app notification, SMS or email.

2.5.9 If one or more ordered Products are unavailable, the Customer is notified by in-app notification, SMS or email. The order is then cancelled, or accepted only for the available Products, and the amount paid for any unavailable Products is refunded in accordance with Section 2.13.

2.5.10 The Order Confirmation includes a summary of the purchased Products; a breakdown of the price, payment method, delivery charges and any optional services; and support contact information.

2.5.11 Once the Order Confirmation is sent, the order cannot be cancelled or modified, except as provided in Sections 2.5.7 and 2.13.

2.5.12 Risk of loss or damage passes to the Customer, or to a third party designated by the Customer other than the Carrier, when they take physical possession of the Products.

2.6.1 The Customer pays the price of the Products in the order, and any delivery charges, using one of the payment methods offered on the Platform at checkout. The Customer represents and warrants that the funds used for payment were lawfully obtained and are not part of any transaction intended to conceal the identity, source or destination of those funds.

2.6.2 The payment methods offered on the Platform may change from time to time. The methods available for an order are those shown at checkout.

2.6.3 The Customer pays at the time and in the manner shown at checkout for the selected payment option, such as full payment when placing the order, a deposit with the balance payable later, or payment on delivery, where offered.

2.6.4 If the payment cannot be completed, the contract is not concluded and the order is cancelled.

2.6.5 Akkooo issues an invoice for each order and provides it electronically in accordance with applicable laws. The invoice is based on the information provided when ordering and cannot be changed after it is issued.

2.7.1 Products are delivered on business days by a delivery company selected by Akkooo (the “Carrier”) to the address specified in the order. Akkooo does not deliver to post office boxes.

2.7.2 Except in cases of force majeure (as defined in Section 2.13.4), Products are delivered within forty-five (45) days of the date shown in the Order Confirmation. If delivery does not occur within that period, the Customer may cancel the order and is entitled to a refund in accordance with Section 2.13.

2.7.3 At delivery, the Customer or the Customer’s designated representative must:

• Check that the number of delivered Products matches the delivery receipt;
• Check that the packaging and seals are complete, intact, undamaged and unaltered;
• Sign the delivery receipt; and
• Present identification if requested by the Carrier.

Any damage to the packaging or Products, or any discrepancy in the number of Products or in the documents, must be recorded immediately in writing on the Carrier’s receipt. Unless applicable law provides otherwise, after signing without objection, the Customer may not object to the external characteristics of the delivered shipment, without prejudice to objections concerning Product features under Section 2.11.

2.8.1 Akkooo notifies the Customer by in-app notification, SMS or email when the Products are dispatched and again when they are delivered.

2.9.1 Products purchased through the Platform are delivered in suitable packaging, which may be the supplier’s original packaging or packaging provided by Akkooo.

2.10.1 Products are bought from third-party stores specifically for each order. For this reason, once the Order Confirmation is sent, Products cannot be returned or exchanged.

2.10.2 Refunds are available only in the cases set out in Sections 2.5.7, 2.5.9, 2.12 and 2.13, without prejudice to any rights the Customer has under mandatory law.

2.11.1 If a Product has manufacturing defects or does not visibly conform to its description, the Customer must contact online support at [email protected].

2.12.1 Akkooo buys Products only from the brands’ official stores or their authorised sellers. If a Product is shown not to be genuine, Akkooo refunds the amount paid for it in accordance with Section 2.13.

2.13.1 Order insurance. At checkout, the Customer may add insurance to an order for the fee shown on the Platform. Insurance is optional, and the insurance fee is non-refundable.

2.13.2 Damaged or lost insured orders. If an insured order arrives damaged, or is confirmed lost in transit by Akkooo or the Carrier, the Customer is entitled to a full refund of the amount paid for the damaged or lost Products. Damage must be recorded at delivery as described in Section 2.7.3. Orders without insurance are not eligible for a refund for damage or loss, except under Section 2.13.3.

2.13.3 Delayed delivery. If an order, whether insured or not, is not delivered within forty-five (45) days of the date shown in the Order Confirmation, the Customer may cancel the order and is entitled to a full refund of the amount paid for the undelivered Products.

2.13.4 Force majeure. Section 2.13.3 does not apply where the delay is caused by force majeure, meaning any event beyond Akkooo’s reasonable control, including natural disasters, epidemics, war, armed conflict, civil unrest, acts of terrorism, actions of governmental or customs authorities, strikes, and interruptions to air, sea or land transport. In such cases, Akkooo will inform the Customer of the delay and complete the delivery as soon as reasonably possible after the event ends.

2.13.5 Refund timing. Akkooo issues refunds:

• For Products that are unavailable or cancelled by the supplier, within five (5) to seven (7) business days after the supplier has refunded the full amount to Akkooo, and in any case no later than forty-five (45) days after the order is cancelled; and
• For orders rejected by Akkooo under Section 2.5.7, insured claims under Section 2.13.2, non-genuine Products under Section 2.12 and delayed deliveries under Section 2.13.3, within five (5) to seven (7) business days after Akkooo approves the rejection, claim or cancellation.

2.13.6 Refund currency and fees. Refunds are made in Iraqi dinars, at the exchange rate applied on the date of the original payment. Payment gateway fees are non-refundable.

Alikhtisar Alsareea for General Trading (“Akkooo”), Al-Tanki Street 611, Al-Andalus, Al-Mansour, Baghdad 10015, Iraq

Email: [email protected]